German Speaking Team Leader

Next career step on Malta?

User experience has become the number one priority for every online business. Besedo is the market leader in managing user generated content and creating online confidence. The company is growing rapidly worldwide with current presence in 15 markets. As part of our continuously strong growth, we are looking for

Team Leaders Customer Support to fast growing online company

As Team Leader Customer Support and Moderation you will be responsible to coach a team of 15 agents by providing excellence customer support by day to day quality assurance, analysis and monitoring.  Provides coaching and mentoring regards to quality development, satisfaction topics and escalation. Responsible for traffic/staff routing ensuring SLAs are met.

Your main tasks

* Coach agents to superior customer support performance and acknowledge team success

* Represent the Customer Support and Moderation Manager as back up

* Identify improvement opportunities and escalate to manager

* Identify training requirements and create, deliver and maintain new hire training

* Research and design suitable training material to meet identified needs making the training more interactive and business focused

Your profile

* Fluent in German written and spoken

* 2-5 years of experience in managing employees and skill development coaching

* Customer support experience is an advantage

* Very strong leadership, organization and time management skills

* Ability to work flexible hours and /or overtime

* Strong community and customer service focus 

* Very good expressive capabilities/oral presentation skills

* Very good problem solving skills and strong attention to detail

* Willingness to improve and giving feedback

Our offer

* Opportunity to work with professional colleagues in a fast growing, entrepreneurial and innovative company

* Multicultural, dynamic working environment with many challenges that will give you great opportunities to develop in your role

* Attractive relocation package

More information

The position is a permanent hire and located on Malta. If you have any further questions, please do not hesitate to contact our recruitment consultant Mirjam Warne, ph +46 735 15 85 56.  Please send your application including your CV and a personal letter to as soon as possible but no later than 21 December 2012. We target to fill this position in February 2013 and interviews will be held ongoing.

Besedo provides solutions for improved user experience and fraud prevention on internet, primarily with User Generated Content (UGC). Our clients are leading online companies in classifieds, dating, social networking, media, and games, for whom safety and consumer confidence is crucial. We help people to safely meet and make transactions online. Besedo was founded in 2002 and has more than 300 employees. We are located in Sweden, Malta and Malaysia, and provide our services in 17 different languages. Every year Besedo handles more than 70 million ads and customer tickets, and detects and prevents over a million fraud attempts. Besedo’s branch on Malta has been awarded with the Equality Mark Certificate, indicating a fair work environment.

7 dec 2012

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